Privacy Policy
Effective Date: January 2025
PayTravel (https://paytravel.co) values your privacy. This policy explains how we collect, use, and protect your information.
1. Introduction
PayTravel ("we", "our", or "us") provides a platform for travel creators and agencies to manage bookings, payments, and customer relationships. This Privacy Policy describes how we handle your personal information when you use our services.
By using PayTravel, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
We collect several types of information:
Account Information
When you create an account, we collect your name, email address, and password. If you sign up using a social login, we receive basic profile information from that service.
Business Information
For travel creators and agencies, we collect business details such as company name, website, and business type to set up your organization.
Booking Data
We store information about trips you create, bookings you receive, and customer data you input into the platform. This includes traveler names, contact information, booking status, and payment records.
Payment Information
We do not store credit card numbers or bank account details directly. All payment processing is handled by Stripe, our payment processor. We store only transaction references and payment status.
Usage Data
We automatically collect information about how you interact with our platform, including pages viewed, features used, and the time and date of your visits.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process bookings and payments
- Send transactional emails (booking confirmations, payment reminders)
- Respond to your comments, questions, and support requests
- Send you technical notices, updates, and security alerts
- Monitor and analyze trends, usage, and activities on our platform
- Detect, prevent, and address fraud and abuse
- Comply with legal obligations and enforce our terms of service
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We may share data with third-party vendors who help us operate our platform, such as hosting providers, payment processors, email services, and analytics providers. These providers are bound by contractual obligations to protect your data.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal requests by public authorities.
Business Transfers
If PayTravel is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Payment Processing
PayTravel uses Stripe for secure payment processing. When travelers make payments for bookings, their payment information is collected and processed directly by Stripe.
We do not have access to full credit card numbers or bank account details. Stripe is PCI-DSS compliant and uses industry-standard encryption to protect payment data.
For more information about how Stripe handles your data, please review Stripe's Privacy Policy.
6. Data Security
We take reasonable steps to protect your personal data from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. User Responsibilities
As a user of PayTravel, you acknowledge that you are responsible for:
- Obtaining appropriate consent from your customers before collecting their data through our platform
- Providing information to your customers about how their data will be used
- Complying with applicable data protection laws in your jurisdiction
- Addressing data subject requests from your customers
PayTravel will process data in accordance with your instructions and the terms outlined in our agreement.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
When you delete your account, we will delete or anonymize your personal information within 30 days, except for data we are required to retain for legal or regulatory purposes.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
You can request a copy of your personal data in a structured, commonly used format. You can export your data directly from your account settings.
Correction
You can update your account information at any time through your account settings, or request that we correct inaccurate data.
Deletion
You can request deletion of your account and personal data. Some information may be retained for legal compliance or legitimate business purposes.
Objection and Restriction
You may object to certain processing of your data or request that we restrict processing in certain circumstances.
To exercise any of these rights, please contact us at privacy@paytravel.co.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
When we transfer your information internationally, we take steps to ensure that appropriate safeguards are in place to protect your data, including standard contractual clauses approved by relevant authorities.
11. Children's Privacy
PayTravel is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
For significant changes, we will provide more prominent notice, such as an email notification. We encourage you to review this policy periodically.
13. Governing Law
This Privacy Policy is governed by the laws of the United Arab Emirates.
14. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at privacy@paytravel.co